Privacy Policy

Community Companion Care Ltd

Last Updated: 20.06.26
 

Introduction

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Community Companion Care Ltd is committed to protecting and respecting your privacy.

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This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or use our services.

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We are committed to handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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Who We Are

Community Companion Care Ltd

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Data Controller: Community Companion Care Ltd

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Contact Details:

Address: New North Business Centre, New North Parade, Huddersfield, HD1 5JP

Email: contact@communitycompanioncare.co.uk

Telephone: 07359 123541

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What Information We Collect

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We may collect and process the following information:

 

Personal Information

• Name

• Address

• Telephone number

• Email address

• Date of birth

• Emergency contact details

• Information relating to your care requirements

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Health and Wellbeing Information

Where necessary to provide our services safely and appropriately, we may collect information regarding:

• Medical conditions

• Mobility requirements

• Communication needs

• Relevant health information provided by you or your representative

 

Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage statistics

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How We Use Your Information

We use your information to:

• Provide companionship and support services

• Respond to enquiries

• Arrange consultations and visits

• Communicate with clients and family members

• Ensure client safety and wellbeing

• Manage appointments and bookings

• Improve our services

• Meet legal and regulatory requirements

We will only use your information where we have a lawful basis to do so.

Our Legal Basis for Processing

We process personal information under one or more of the following legal bases:

• Consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate interests

• Protection of vital interests

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Where health information is collected, we will only process this information where permitted under applicable data protection legislation.

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Sharing Your Information

We do not sell your personal information.

We may share information where necessary with:

• Family members or representatives authorised by you

• Healthcare professionals

• Emergency services

• Professional advisers

• Regulatory bodies where required by law​

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We will only share information where necessary and appropriate.

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Data Security

We take appropriate technical and organisational measures to protect your personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction​

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Only authorised individuals have access to personal information required to deliver our services.

 

How Long We Keep Your Information

We retain personal information only for as long as necessary to:

• Provide our services

• Meet legal obligations

• Resolve disputes

• Maintain business records

 

When information is no longer required, it will be securely deleted or destroyed.

 

Your Rights​

Under UK GDPR, you have the right to:

• Access your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request transfer of your information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details above.

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Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our website.

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You can control or disable cookies through your browser settings.

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For more information, please see our Cookie Policy.

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Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

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Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

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You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

Website: Information Commissioner's Office

Telephone: 0303 123 1113

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and the revised version will take effect immediately upon publication.

 

Community Companion Care Ltd

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